Thank you for considering Watermarks Essex for your home improvement needs. We strive to provide our customers with the highest quality products and services. In case you are not satisfied with your purchase, we have developed a clear and comprehensive return and exchange policy to ensure that you receive the best possible service.
Returns
We accept returns for any product within 24 hours of the delivery date. If you are unsatisfied with your purchase, please notify us within 24 hours of delivery. After this time period, we will not be responsible for any refund or exchange. We will only accept returns that are unused, undamaged, and in their original packaging.
Exchanges
If you receive a defective or damaged product, we will gladly exchange it for a new one. Please notify us within 24 hours of delivery, and we will arrange for the return of the product and dispatch of the replacement. We will only exchange products that are unused, undamaged, and in their original packaging.
Delivery
We offer free delivery for orders above £500 within a 10-mile radius of our store. For orders below £500, there is a delivery charge of £30 within a 10-mile radius of our store. If you are located outside of this radius, please contact us for delivery charges.
Refunds
We will issue a refund for the purchase price of the product, less any shipping charges if applicable, once the returned product has been received and inspected. Refunds will be made to the original payment method. Please allow 5-7 business days for processing.
Conditions
To be eligible for a return or exchange, the product must be unused, undamaged, and in its original packaging. The customer is responsible for any shipping charges associated with returns or exchanges, except for defective or damaged products. Products that have been custom-made or modified to customer specifications are not eligible for return or exchange.
For any inquiries related to returns, exchanges, or refunds, please contact us via email at info@watermarksessex.uk or call us at 020 8590 7700. Our customer service representatives will be happy to assist you and address any concerns you may have. We are available Monday through Friday from 9:00 AM to 5:00 PM.
We hope that our return and exchange policy provides clarity and transparency in our business practices. If you have any questions or concerns about our policy, please do not hesitate to contact us. We value your business and strive to provide excellent customer service.
